At TH Lamp, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy is designed to ensure a smooth and hassle-free return process.
Return Eligibility
- Items can be returned within 30 days from the date of delivery.
- Products must be in their original, unused condition with all tags and packaging intact.
- Certain items, such as customized products, are not eligible for return unless they arrive damaged or defective.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at admin@thlamp.com or call us at 970-757-9738 to request a return authorization.
- Prepare Your Package: Securely package the item(s) you wish to return. Include the original receipt or proof of purchase.
- Ship the Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping service to ensure your return is received.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
- Please allow 5-10 business days for the refund to reflect in your account.
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund at no additional cost.
Customer Support
If you have any questions or need assistance regarding our return policy, please don’t hesitate to reach out to our customer service team. We are here to help!
Thank you for choosing TH Lamp! We appreciate your business and strive to provide you with the best shopping experience possible.