At TH Lamp, we are committed to providing high-quality lighting solutions that not only meet but exceed your expectations. Our warranty policy ensures that you can shop with confidence, knowing that your purchase is protected.
Warranty Coverage
- Duration: TH Lamp products come with a one-year warranty from the date of purchase. This warranty covers defects in materials and workmanship.
- Coverage Includes:
- Manufacturing defects
- Malfunctions that occur under normal use
Exclusions
The warranty does not cover:
- Damage caused by misuse, neglect, accidents, or improper installation.
- Normal wear and tear.
- Products that have been altered or modified.
- Damage due to environmental factors (e.g., water damage, exposure to extreme temperatures).
How to Make a Warranty Claim
If you believe your product qualifies for a warranty claim, please follow these steps:
- Contact Us: Reach out to our customer service team at [email protected] or call us at 934-757-9238. Provide your order number and a description of the issue.
- Provide Proof of Purchase: Include a copy of your receipt or any proof of purchase.
- Return the Product: If instructed, securely package the item and return it to the address provided by our customer service team.
Resolution Process
- Once we receive your claim, we will inspect the product.
- If the claim is approved, we will either repair or replace the item at no cost to you.
- You will be notified of the outcome and any further actions required.
Customer Support
If you have any questions regarding our warranty policy or need assistance, please do not hesitate to contact our customer service team. We are here to help and ensure your satisfaction with our products.
Thank you for choosing TH Lamp! We appreciate your trust in our brand and are dedicated to providing you with exceptional lighting solutions.